1. What is NairaFX?
NairaFX is a platform providing competitive exchange rates for converting major currencies like USD, GBP, and EUR to Nigerian Naira. We cater to individuals and businesses seeking efficient and transparent forex services.

2. What currencies can I exchange on NairaFX?
Currently, we offer exchange services for USD, GBP, and EUR to Nigerian Naira.

3. Can I exchange Naira to foreign currencies?
Yes, we provide reverse currency exchange services for converting Naira to USD, GBP, and EUR. Contact us for rates and availability.

4. How frequently are exchange rates updated?
Our rates are updated regularly, depending on the dynamics of the market to reflect market trends to ensure competitive pricing.

5. Where can I find previous exchange rates?
You can view historical exchange rates in the “on our Homepage” section on our website.

6. Do your rates include transaction fees?
Our displayed rates are competitive but may not include transaction fees. Detailed breakdowns are provided before finalizing any transaction.

7. Why do your rates differ from those at banks or black-market sources?
Our rates are influenced by global forex markets and are designed to be competitive and transparent. Banks and parallel markets may have different overheads or liquidity levels.

8. How do I initiate a currency exchange?
Simply create an account, select the currency you wish to exchange, input the amount, and confirm the transaction.

9. What is the minimum amount I can exchange?
The minimum transaction amount is $10, £10, €10 .

10. How long does it take to complete a transaction?
Most Local transactions are completed within 30 Minutes. Delays may occur due to bank network or compliance checks.

11. Are there any daily transaction limits?
Yes, our daily transaction limit is $10,000 or its equivalent. For higher volumes, contact customer support.

12. Can I cancel a transaction?
Transactions can only be canceled before payment confirmation. Once confirmed, they are final.

13. What payment methods do you accept?
We accept bank transfers, Cash Deposits and payments via select digital wallets. Further payment details are provided during the transaction process.

14. Can I pay in cash?
Yes, we only accept cash payments in certain locations.  Bulk of our transactions are done electronically.

15. How do I receive my funds after exchanging?
For currency sales, payments are transferred directly into your registered bank account.

16. Is my money safe with NairaFX?
Yes, we only list verified Licensed BDC operators and we adhere to strict compliance with financial regulations to secure your transactions.

17. Are you licensed to operate as a forex service provider?
NairaFX is a platform that lists registered licensed BDC operators  and complies with applicable financial regulations in Nigeria.

18. How do you ensure the security of my personal information?
We use advanced encryption technologies and follow global best practices to protect your data.

19. What verification is required for transactions?
A government-issued ID and proof of payment are required for all transactions.

20. How do I contact NairaFX customer service?
You can reach us via email at [email protected], [email protected]

21. What are your working hours?

Our services are available 24/7, but customer support operates from 9 AM to 6 PM (WAT), Monday to Saturday.

22. Do you offer bulk currency exchange for businesses?
Yes, we provide tailored solutions for businesses requiring large-scale currency exchange. Contact us for bespoke rates.

23. Can I lock in a rate for future transactions?
Yes, rate-lock services are available for 30 minutes only. Please contact customer support for more information.

24. Do you provide alerts for rate changes?
Yes, you can subscribe to our daily rate alerts via email or SMS or Follow our Social Media @nairafxchange

25. What if my transaction amount doesn’t match the received payment?
If there’s any discrepancy, contact customer support immediately with proof of payment.

26. Can I refer others to NairaFX?
Yes, we offer a referral program. Share your referral code and earn rewards for successful referrals.

27. Do you offer investment advice or trading services?
No, NairaFX strictly provides currency exchange services and does not engage in forex trading or investment advisory.