Frequently asked questions

NairaFX is a member platform where people can review member-posted foreign-currency exchange opportunities, market information, payment routes and trade conditions. NairaFX is not a bank, wallet provider or escrow service.

Select Join NairaFX, enter your correct name, email address and password, accept the applicable terms, then confirm your email address. Use an email address you control because it is used for important trade and security notices.

After registration, NairaFX sends an email verification message. You can confirm with the secure link or, where shown, enter the six-digit email OTP on the Verify Email page. Never share an OTP or verification link with anyone.

Verification helps build a safer member community. Complete your profile and provide the requested information or documents through the Verification Centre. Access to some features may remain limited until the Compliance team reviews and approves your submission.

Some basic information may be available after registration, but trading and feature access can depend on your verification level, membership entitlements and applicable review requirements.

A Buy listing is posted by a member seeking to buy the listed foreign currency. A Sell listing is posted by a member offering the listed foreign currency. Always read the currency pair, rate, available amount, limits, delivery estimate and routes before reserving.

Each listing can show the member name and verification badge, rating and reviews, available amount, minimum and maximum limits, member status, successful-trade count, delivery estimate, and FX and Naira payment routes.

No. Marketplace and rate information reflect member-posted activity for reference and trading decisions. They are not official government or central-bank rates, financial advice, or a binding NairaFX quote.

The transaction route identifies the intended FX route, such as Interac or Zelle, and the Naira route, such as bank transfer or cash deposit. Confirm the final instructions inside the trade room before sending funds.

Only use a saved account that is permitted for the selected listing and currency. Where a third-party arrangement is available, ensure the account is properly saved, authorised and supported by the required beneficiary information.

Receiving accounts tell the platform where you can lawfully receive the relevant currency during a trade. Adding the correct account in your profile helps NairaFX show only accounts that match the listing currency and agreed settlement route, reducing avoidable payment errors.

Use Receiving Accounts in your member area to add, review, edit or remove your saved account details. Keep the account name, currency, route and beneficiary details accurate. Do not change or remove an account that is needed for an active reservation or trade; use the trade room and Support if you need help.

Use a third-party account only when you have the account holder’s clear authority and the account is saved as the correct third-party or client account for the selected currency. You remain responsible for the accuracy of the beneficiary details and for complying with the NairaFX Terms, applicable law and the payment provider’s rules.

NairaFX clears a successfully submitted listing form to help prevent accidental duplicate listings. Review the confirmation notice and open My Listings to confirm the listing details.

A reservation temporarily holds the relevant amount while the participating members review the agreed terms and move into the trade room. A reservation is not a completed payment or completed exchange.

Open My Reservations or My Trades and enter the relevant trade room. Confirm the other member, amount, agreed rate, FX route, Naira route and any stated conditions before you take action.

Use the actions available in the trade room to record required payment or delivery steps, references and evidence. Do not mark a step complete until it is true. Keep your own transaction records as well.

The displayed delivery estimate is the listing member’s expected timeframe after the relevant conditions are satisfied. It is an estimate, not a guarantee; actual delivery can depend on both parties, bank or payment-provider processing and required checks.

Use the trade-room options and contact NairaFX Support promptly. Preserve all relevant evidence, references and communication. Do not send additional funds merely because someone pressures you outside the documented trade flow.

No. NairaFX does not currently provide a customer wallet, hold member funds or act as an escrow provider. Members must use lawful, agreed payment routes and follow the trade-room instructions.

Membership plans provide different levels of platform access and trading benefits. Your Plans page shows your current membership, included entitlements and activity-token balances.

Activity tokens are used for selected platform actions, such as creating a listing, editing a price or making a reservation, where applicable. Your available balance and token purchase options appear in Plans and the Token Store.

The public rate-updates subscription lets people opt in to NairaFX market and rate communications. It is separate from a trader membership plan. You can choose the available frequency and confirm your subscription by email.

Deals present designated rate opportunities, including special market categories, that may be available only to eligible membership levels. A deal is managed by an assigned NairaFX member; review eligibility and deal conditions before expressing interest.

Use a unique password, verify your email, keep your contact details current and never share passwords, OTPs or payment credentials. NairaFX may send security and transaction alerts to the email address on your account.

NairaFX sends important notices for account verification, listings, reservations, trades, subscriptions and security-related actions. Notification Preferences lets you manage eligible non-essential preferences.

NairaFX uses account, verification and transaction-related information to operate the platform, support compliance and security, communicate with members and meet applicable legal obligations. Read the Privacy Policy for the full explanation.

You must provide accurate information, use only accounts you own or are properly authorised to use, follow lawful payment-provider and local requirements, and keep trade communications and evidence truthful. Do not misrepresent a rate, route, available balance, identity or beneficiary. Read and accept the Terms and Conditions before using member features.

Use the support option in NairaFX or contact [email protected]. Include the relevant listing, reservation or trade reference where available, but never send passwords, OTPs or full payment credentials by email.